Resources

Customer Focused Management Certificate

As our country makes the shift from an industrial nation to one that's service-driven, almost everyone can enhance their current customer service skills regardless of industry. Customers are the life-blood of every company and without them a company simply cannot survive.

Do you know who your customers are? Do you know what makes them tick AND what ticks them off? The Customer Focused Managment Certificate will show potential employers and customers alike that you care enough to know more about them and how to service them correctly, with etiquette, and how to deal with those we would consider "tough."

• Aligning your Organization Strategies to Meet Customer Demands
• Building a Critical Foundation for Customer Service
• Building a Partnership with your Customer
• Customer Focused Business Writing
• Customer Focused Communication Strategies
• Managing & Monitoring Customer Relationships
• Meeting Demands & Overcoming Relationship Challenges
• Phone Based Customer Service



Fee:	$195.00
Hours:	24
Book Required:	No

Course Code	Start Date	End Date	Days	CourseTime
F11-HRD-995	10/19/2010	12/14/2010	Tu	6:00-9:00